Account and profile help
Support is available for profile setup and edits, display name updates, profile image changes, bio updates, login flow questions, logout, and account deletion requests made through the app experience.
Support
We are here to help you use Zimy with confidence.
If you need help with your profile, posts, messages, translation tools, permissions, or in-app purchases, please contact support.
Contact Email
support@zimy.com
When you contact us, please include a short description of the issue and any helpful screenshots.
Posts, comments, and short videos
We can help with publishing issues, media selection problems, caption and location-related questions, post display issues, comment behavior, and short video browsing concerns.
Translation tools
Support covers text translation, voice translation, and image translation, including language selection, permission access, translation availability, and feature access related to free uses or diamond-based usage.
Messages and user interactions
We can assist with direct message issues, image sharing in chat, following and profile interaction questions, and use of reporting or blocking tools.
Purchases and diamonds
If you need help with diamond balance questions or in-app purchase issues, contact support and include any relevant purchase details made through the app store.
Permissions and device access
- Camera access for taking photos and selecting media.
- Photo library access for choosing images.
- Microphone and speech recognition access for voice translation.
- Location access for choosing or attaching location details.